Pre-Ordered FIfa18 late delivery and incorrect game

I pre-ordered the Fifaf18 Xbox-one game on the 11th of August 2017. I got a e-mail from Lorraine Gebuza confirming the delivery on the 29th of September. I only received the game 5 days later and to top it all of. You had to see the disappointment on my son's face when he opened the delivery packet and saw its a Fifa18 PS4 game . CNA you are the worst online store. This will be the very last time I use you your online service. What do I do with the PS4 Game. Cause we cant use it. Its not opened. Where can i exchange this for the correct game. I have all the e-mails as prove that I ordered a Xbox-one game. I hope I can exchange this today still.