Powerbank

<p>I just wanted to report the dissapointment I just experinced with CNA Bayside(CAPE TOWN), I bought a cell phone and powerbank end of Oct 2016 and now the powerbank is not working anymore. I sent my brother to take it back as I was quite busy at work and later on he told me, they couldnt help as he only had a sleep with him and not box. I then called them trying to find out didnt they I should keep the box for the phone and sleep ofwhich I did and now they are telling me theres nothing they can do? They then said I should wait until the managers is back to office which is today the 22nd Feb, I called him adn told him the whole story and even explaining that the sleep is there but the only box I have is the phone one not the powerbank one. He then said theres is nothing that they can do expect to send it away but it will take very long which he cant explain this long thing he is referring to instead he laughed saying since I am travelling a lot I can use other options charge in a car or anywhere. I then told him that its not even 6months old when I bought the powerbank and yet you guys can not help and do not even give me the clear answer. if the sleep is there, a big company like CNA is is not suppose to do something better than not knowing what they can do to help customer and even laugh about my siuation.</p>