JN
Johannes N
1 reviews | Active since Apr 2015
10 Apr 2015, 10:09
Poor Service @ CNA Carnival Mall
10 Apil 2015 on 09h50 I was in CNA at Carnival Mall.<br> <br> <br> 2 out of 3 items I wanted was out of stock! <br> <br> <br> The manager had such an attitude regarding this matter. I had to go buy those items at PNA.<br> <br> <br> The shelfs are empty and service in CNA Carnival Mall was poor.<br>
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CNA's replyOfficial
14 Apr 2015, 11:25Hello Hannes.Nel,
Thank you for highlighting the flaw during your recent visit to our CNA Carnival Mall store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. We can understand that the stock that you wanted was out of stock as we sell our products on whilst stock last however we do not condone poor service from our staff members.
We will address the poor service with the store management and that it should never happen again.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for highlighting the flaw during your recent visit to our CNA Carnival Mall store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. We can understand that the stock that you wanted was out of stock as we sell our products on whilst stock last however we do not condone poor service from our staff members.
We will address the poor service with the store management and that it should never happen again.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
CNA's reply14 Apr 2015, 11:25
Official
Hello Hannes.Nel,
Thank you for highlighting the flaw during your recent visit to our CNA Carnival Mall store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. We can understand that the stock that you wanted was out of stock as we sell our products on whilst stock last however we do not condone poor service from our staff members.
We will address the poor service with the store management and that it should never happen again.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for highlighting the flaw during your recent visit to our CNA Carnival Mall store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. We can understand that the stock that you wanted was out of stock as we sell our products on whilst stock last however we do not condone poor service from our staff members.
We will address the poor service with the store management and that it should never happen again.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***