1 reviews | Active since Oct 2012
Poor service and repairs
I Purchased a Huawei Y511 from CNA last year. I have had continuous issues with the phone shutting down sometimes while i am busy with a call. This is frustrating not only to me but my clients who call me. I sent the <br> phone in for repairs and after a month collected it yesterday. I was assured that the phone was sorted however less than 2 hours after collecting the phone the same issues began again. I contacted the Technical agents Arbalest and was told the phone has to be booked in. I contacted the store and was told if I want the set replaced the phone would have to go in for repairs 3 times. to me this is an unfair practice. when I purchased the phone I paid I dint say ask me 3 times before I pay you. I would like to have this handset replaced or refunded so that I may purchase another
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience.
Please note you need to refer to your Terms and Conditions of the purchased mode. Please note that the mobile handset has 7 days guarantee and up to 24 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged to a new one should there be any technical difficulties. However after 7 days the guarantee lapse and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs and all costs will be incurred by the customer). The final decision whether to issue a new phone or not is with the supplier and not the store. The phone may take up to 14 days at the repair centre, this means that it can be delivered back to store with full technical report and this can happen on or before the 14 days.
Your reference number is ***/GO.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience.
Please note you need to refer to your Terms and Conditions of the purchased mode. Please note that the mobile handset has 7 days guarantee and up to 24 months warranty. This means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged to a new one should there be any technical difficulties. However after 7 days the guarantee lapse and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs and all costs will be incurred by the customer). The final decision whether to issue a new phone or not is with the supplier and not the store. The phone may take up to 14 days at the repair centre, this means that it can be delivered back to store with full technical report and this can happen on or before the 14 days.
Your reference number is ***/GO.
Kind Regards
Customer Experience Team
***