POOR SERVICE AND NO COMMUNICATION

<p>i am extremely disappointed by the service I am receiving from CNA in gateway shopping mall KZN.</p> <p>I have returned a faulty phone in about 3 weeks ago and was told that the device has to go to the manufacturer for assessing.I havent received any feedback at all from them via telephone or email advising me the status of my claim.I'm in a position where I have paid for something that I am unable to use.I have been to the store twice already and no one can provide me with feedback or tell me as to when i will receive my phone back.the second visist to the store was today and still wasn't given clear feedback as to what is the outcome.The only thing they ever tell me is that the phone has been sent in.i wish that my issue can be resolved ASAP .i also hope that i'm never in a position to ever deal with CNA again or any of it's partner stores if this is the type of service customers receive. </p>