NA
Nompumelelo A
1 reviews | Active since Jun 2009
08 Mar 2016, 10:14
Poor service and a bad attitude
I received terrible service from CNA Sandton. Long wait in the queue with one cashier resource. When Shirley did finally arrive to help at the tills, she was shockingly rude. I have no idea how she is allowed to represent any company in a client facing area. I asked for the manager who was not very helpful, she was defensive. It's unfortunate because I had recently sent through a positive report about this store, having not used CNA for many years.
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CNA's replyOfficial
08 Mar 2016, 15:32Hello seabi,
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Sandton management regarding the overall poor service that you received in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Sandton management regarding the overall poor service that you received in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
CNA's reply08 Mar 2016, 15:32
Official
Hello seabi,
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Sandton management regarding the overall poor service that you received in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Sandton management regarding the overall poor service that you received in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.