SO
Sonja O

1 reviews | Active since Oct 2018

30 Oct 2018, 11:33

Poor service again - not unexpected - from CNA

Unresolved from previous HelloPeter.com review: Case Reference: ********** 3614/GO.

1. NO CREDIT was given as stated on previous reply on HelloPeter.com 2. NO ONE contacted me about the voucher number - invalid - given as credit for a previous *****-up on an order. I have said voucher in my possession.

Could a Supervisor / Manager please contact me here or via email or would you prefer I take things further via the legal route?

0
Replies (2)
CNA
CNA's reply31 Oct 2018, 10:40
Official

Thank you for making contact with us once again regarding your online refund. We have tried calling you to no avail. Kindly note that the refund was processed on your account on the 6/10/18 which will appear on your next statements. Once again we apologise for any inconvenience that this has caused you.

We thank you for your valued patronage .

***/GO

Kind regards

The Edgar's Customer Experience Team

***

SO
Sonja O's update31 Oct 2018, 13:47
Reviewer Update
Again - I am a person living with disabilities: I use my cellphone for SMS only. I have explained this many times - stop using it as an excuse. Learn to communicate via email. The accounts from October were printed after the 6 October. I will wait again and see what happens. All communication will be presented as evidence in future.