POOR SERVICE
<p>Gooday</p> <p> </p> <p>On the 01/04/17 i went into Riverside Cna and purchused the Cell C Summit handset on promotion from the cellular department ,This offer is R999 for the handset and 6gb of data ,after you recharge with R50 as explaind by there cellular consultant ,after buying the R50 recharge there was no promotional data on my handset i went back to the store and i was told by the Store Manager that it was actually 500mb per month for 12 months after you recharge with R50 .i acceptrd this and was told within 48 hours it would be loaded .this has not Happend i have contacted cell c and been told this needs to be done instore as it is store promotional . Please can i be contacted as i have not recieved the promotional data that is advertised and i have been to Cell C and contacted them ,It shows i have recharged but i have recieved nothing ,i need assistence</p> <p> </p> <p>thank you</p> <p> </p> <p> </p>
We have escalated the complaint to the C.N.A Riverside mall management to address as our valued customer is not happy with the Cell C Summit handset promotion. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Riverside mall management to address as our valued customer is not happy with the Cell C Summit handset promotion. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Riverside mall management to address as our valued customer is not happy with the Cell C Summit handset promotion. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Riverside mall management to address as our valued customer is not happy with the Cell C Summit handset promotion. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Riverside mall management to address as our valued customer is not happy with the Cell C Summit handset promotion. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the C.N.A Riverside mall management to address as our valued customer is not happy with the Cell C Summit handset promotion. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
hi the issue was sorted out by cell c after i complained on hello peter there was a problem on the system with the sim card it was resolved but all i can say cna s service is pethetic no back up service what so ever and no bodys willing to listen ,it was a genuine technical issue
hi the issue was sorted out by cell c after i complained on hello peter there was a problem on the system with the sim card it was resolved but all i can say cna s service is pethetic no back up service what so ever and no bodys willing to listen ,it was a genuine technical issue