Poor service
<p>I wrote to cna no I had no response. I called cna and they promised to call me back nothing it's been a month now. I then went to their store in CNA sandton was rudely assisted and promised that they will send my document that they say I've send but they don't have a copy of those document a month went by and I'm still waiting to be helped</p>
We provided a response on 01 November 2016:
Thank you for bringing this matter to our attention. Please be advised the cell phone insurance is underwritten by Finrite and accordingly to their terms and conditions a claim needs to be processed within 30 days of lost or ****** cell phones. Please be advised this information is on the website and on the cell phone insurance agreement your grandmother had signed for in store. We must apologise for the service received from Casandra and assure you this incident will be raised with her accordingly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
We provided a response on 01 November 2016:
Thank you for bringing this matter to our attention. Please be advised the cell phone insurance is underwritten by Finrite and accordingly to their terms and conditions a claim needs to be processed within 30 days of lost or ****** cell phones. Please be advised this information is on the website and on the cell phone insurance agreement your grandmother had signed for in store. We must apologise for the service received from Casandra and assure you this incident will be raised with her accordingly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,