1 reviews | Active since Apr 2015
Poor Service
<p>I bought a phone from CNA online on Wednesday and on the confirmation they had said to email ********** for any questions or things you might want to change on your order. I asked them how long it would take. no reply. I then emailed customer relations, to cancel my cellphone as now my one i am using did not hold up and need a new phone today. I did however get an automated email sent back from customer relations, On that email had a number i could phone for urgent queries, which i did and got cut off twice. Please tell me how one can go about contacting anyone that can help as all these emails back and forth arent doing any justice! As well as getting cut off twice by two agents!!!! I need to cancel this order of the Samsung A3 but yet again, CNA/Edcons services are extremely poor.</p>
Thank you for bringing this matter to our attention. We must sincerely apologise for the inconvenience caused with regards to online shopping, please be advised the order was not placed as we cannot pick up any order number to cancel the order.
Kindly provide us with an order number to cancel if the order was placed on your side.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention. We must sincerely apologise for the inconvenience caused with regards to online shopping, please be advised the order was not placed as we cannot pick up any order number to cancel the order.
Kindly provide us with an order number to cancel if the order was placed on your side.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Hi. It was already taken off my account . Order number is ********** 42. I need this canceled immediately and my account credited R4999.
Hi. It was already taken off my account . Order number is ********** 42. I need this canceled immediately and my account credited R4999.
# ********** 42
# ********** 42
#***
#***