poor service
<p>My grandmother bought a phone and she took an insurance with it, but the phone got lost and being an old person she reported but never went as far as claiming insurance its a year later and she went to the store to try and claim for the insurance they now telling her she cant claim for it bacause she had 30 days to claim for it and its something she was never told of or given any sort of documentation which stapulates that when i try to do a follow i spoke to a rude person by the name of casandra from the call centre who refused to help at all, then she puts me on hold to call my grandmother telling her that she will get R150 for her claim and they still debiting the insurance money even today though the phone is not working and has been reported</p>
Thank you for bringing this matter to our attention. Please be advised the cell phone insurance is underwritten by Finrite and accordingly to their terms and conditions a claim needs to be processed within 30 days of lost or ****** cell phones.
Please be advised this information is on the website and on the cell phone insurance agreement your grandmother had signed for in store. We must apologise for the service received from Casandra and assure you this incident will be raised with her accordingly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention. Please be advised the cell phone insurance is underwritten by Finrite and accordingly to their terms and conditions a claim needs to be processed within 30 days of lost or ****** cell phones.
Please be advised this information is on the website and on the cell phone insurance agreement your grandmother had signed for in store. We must apologise for the service received from Casandra and assure you this incident will be raised with her accordingly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
The only document she received does not state anything of that matter. She only received a letter from edgars acknowledging the insurance. What concerns me is that you were very happy to sell me the insurance without any proper documentation and explanation and now you telling me that the information is on the website and the document that was signed and no body can actually find that document which states that and you go now to the store no one will tell u about the information on the website of which I find it odd that you only telling me that now. And my question to you is that why was the claim rejected and now there is an offer and you still debit money for the insurance
The only document she received does not state anything of that matter. She only received a letter from edgars acknowledging the insurance. What concerns me is that you were very happy to sell me the insurance without any proper documentation and explanation and now you telling me that the information is on the website and the document that was signed and no body can actually find that document which states that and you go now to the store no one will tell u about the information on the website of which I find it odd that you only telling me that now. And my question to you is that why was the claim rejected and now there is an offer and you still debit money for the insurance