1 reviews | Active since Oct 2016

17 Nov 2016, 16:09

Poor pricing and attitude

<p>I was at Vaal mall store last week and the lady couldn't help me with my store voucher as they were off line. Lady shrugged her shoulders and said tough nothing she could do. So I walked out of the store empty handed. </p> <p>Today I return, lucky they were not off line. First thing I did was check. </p> <p>But as I proceeded to shop I noticed their entire section of stationery did not have prices. Like 90% of the stock. My husband had to keep going back to the cashier to ask for pricing. </p> <p>When I eventually got fed up , I approached the cashier complaining that nothing had prices on. His reaction was to shrug his shoulders and pretended to ignore me. </p> <p>When I asked to see the manager he laughed and said she is busy in the back. Refused to call her. Continued to laugh. </p> <p>When I said I would report the store he just shrugged and continued to laugh. </p>

0
Replies (1)
CNA
CNA's reply18 Nov 2016, 11:52
Official

Thank you for bringing this matter to our attention. Please be advised we have raised your concerns with the store manager regarding the service rendered to you, you will be receiving further feedback shortly.

It is feedback from customers like you that will insure we maintain the high level of service that is expected of us. We thank you for your valued feedback.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***