Poor online service order ***

I ordered a Xbox on the 4.12.18 as it showed as in stock and ready to ship. I have ordered here often enough so i knew it should ship by the next day. I called the helpdesk on the 6th as the status remained as pick and was told orders take 2-5 working days. On Friday i called again as it was day 4 and the item was still on Pick and cna told me they did not have stock and had to source one. The website still has the item as in stock and ready to ship. On 10.12 (day 5 of the 2-5 day period) i called again as my 2 emails had gone acknowledged. The consultant told me they could not see anything and i would have to wait for feedback from the online team. At this point i spoke to a manager, Ketiwe who contacted the online team who said the item had shipped Friday and gave me the tracking number. I called the courier who advised they had no record of the number and no package. At this point CNA cannot send me my order and wont allow me to collect one at a store with stock. I fear thanks to their incompetence i will end up empty handed. The fact that an R8000 purchase does not get any urgency from the online team will be the reason i close my account.