WS
Willem S
1 reviews | Active since Nov 2013
18 Feb 2015, 18:21
Poor Customers Service
I went to CNA Langeberg Mall to purchase Manilla folders. There were non on the shelves. I asked an assistant, Martha Mapella. She informed me that the folders were still in the store room at the back and that I had to come back once they unpacked the stock. I explained that I did not live nearby and that I travelled 50 kilometres to come do my shopping. She was not interested and I left empty handed. I will not use CNA again.<br> <br>
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Replies (1)
CNA's replyOfficial
24 Feb 2015, 08:46Hello avonddans,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Langeberg Mall store manager directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Langeberg Mall store manager directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
CNA's reply24 Feb 2015, 08:46
Official
Hello avonddans,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Langeberg Mall store manager directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Langeberg Mall store manager directly.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,