Poor customer service on refund
<p>on the 1st of april i pre ordered a ps4 game Doom from cna online to be delivered on the 13th of May, on the 13th of may they informed they havent recieved stock from their supplier of which i then cancelled the order on the 13th of May and requested a refund on my account. it is now the 6th of June and there is still no refund on my account and i am paying interest on R899 extra on my account now for something i cancelled ages ago.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the refund request to the C.N.A online team for further assistance. A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the refund request to the C.N.A online team for further assistance. A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.