1 reviews | Active since Feb 2014
Poor Customer Service
<p>I tried to go buy a few last minute items at CNA Menlyn at 4:50PM and the doors were busy closing I asked them if I could quickly come get my stuff and they told me know they had already started cash up. There goes a R2000+ sale for your store because last time I checked 4:50PM was not 5PM.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Menlyn management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just closed the door before the actual closing time, which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 004/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Menlyn management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just closed the door before the actual closing time, which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 004/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members.. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.