ZB
Ziyaad B
1 reviews | Active since Jun 2011
24 Jan 2020, 08:56
POOR CUSTOMER SERVICE
received my phone from repairs same day found out phone was not fixed sent it back on 17/12/19 found out in the beginning of the week phone was still Not collected by couriers!!! this is unacceptable i should be getting my money back or a brand new upgrade free of charge have not been able to use this phone since November last year. unacceptable
Helpful (0)
Replies (3)0
Replies (3)
CNA's replyOfficial
24 Jan 2020, 10:50Dear Ziyaad
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience caused.
The Store manager will be following up on the status of the repairs and feedback will be provided.
***/GO
Kind regards
CNA Customer Experience Team
***
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience caused.
The Store manager will be following up on the status of the repairs and feedback will be provided.
***/GO
Kind regards
CNA Customer Experience Team
***
CNA's reply24 Jan 2020, 10:50
Official
Dear Ziyaad
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience caused.
The Store manager will be following up on the status of the repairs and feedback will be provided.
***/GO
Kind regards
CNA Customer Experience Team
***
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience caused.
The Store manager will be following up on the status of the repairs and feedback will be provided.
***/GO
Kind regards
CNA Customer Experience Team
***
ZB
Ziyaad B's updateReviewer Update
24 Jan 2020, 15:07Honestly No difference excuse is supplier was closed for Dec. unit was handed on 13th Dec. phone only collected from store 22 Jan <---- still doesnt make sense... now will have to wait for service provider to give feedback. Honestly i have not used the unit from November either refund me or give me an upgrade.
ZB
Ziyaad B's update24 Jan 2020, 15:07
Reviewer Update
Honestly No difference excuse is supplier was closed for Dec. unit was handed on 13th Dec. phone only collected from store 22 Jan <---- still doesnt make sense... now will have to wait for service provider to give feedback. Honestly i have not used the unit from November either refund me or give me an upgrade.
ZB
Ziyaad B's updateReviewer Update
12 Feb 2020, 13:40Useless was told phone was dispatched 31 January yesterday they changed their tune and said phone has not been dispatched as yet... Pathetic seriously
ZB
Ziyaad B's update12 Feb 2020, 13:40
Reviewer Update
Useless was told phone was dispatched 31 January yesterday they changed their tune and said phone has not been dispatched as yet... Pathetic seriously