Poor Customer Service

<p>My son's Cherry 7 inch tablet that I bought from CNA CAVENDISH just started not charging even when you can see that it responding to the charger.</p> <p>I took it back to cna on the 19th of November as this was still covered under warranty according to their terms and conditions. </p> <p>The fact that these devices model have no parts anywhere else except from the supplier should be born in mind so even if my warranty would have been expired, I will have no other option but CNA.</p> <p>The consultant I handed the device to-Avumile checked the item and all the contents in the box and advised me that the tablet will be sent to the supplier and I will get it back fixed or a replacement between 3 to 6 weeks. </p> <p>I called CNa after 4 weeks and Avumile said it was not even 6 weeks so he doesn't have feedback yet.</p> <p>After 6weeks i phoned CNA again and this time i spoke to a lady who said mtn wil credit my account so as soon as this was approved she will nake contact.No one made contact and then i went to the store where i was told a totally different story.The lady consultant asdvised that i was not going to be refunded anymore but i will get a replacement tablet of the same model in due course with an mtn airtime voucher for delays.</p> <p>That's when I realised that I just had to buy my son another device as this sounded indefinite.</p> <p>Now iam sitting at their mercy waiting indefinitely for stock that is not available and they can't even give me an indication of the time frame to expect the replacement. </p> <p>Even if they will be able to replace the problem tablet, how do they think I feel knowing that these devices can not get replacement parts anywhere else except from the same company that takes forever to fulfil? If this fact was disclosed at the time of purchase I wouldn't have bought it. </p>