Poor aftersales service for Edcon \Verssed"tablet"""

I bought a Verssed tablet from the CNA branch at Tyger Valley Centre on the 29/July 2015. I took it in for repairs on the 13/08/2015 due to a faulty screen. It is now the 23 of September 2015, and I still don't have my device back. Apparently the Verssed devices are serviced by Smartlab in Johannesburg and they deal with the clients directly. You are not able to deal with a salesperson in store to help you, they can not give you information and don't liase on your behalf. My device was neglected to be sent off and left in a cupboard behind the till for a week till I stopped by to enquire the status. I was left for an over an hour waiting on a sales person to help me as they were all on lunch. The manager, China, could also not assist me. Each time I go there to enquire, it is a different sales person and they have no system in place to offer an aftersales service. My devise was sent to Johannesburg and three weeks later I was contacted by a sales person, when I went to collect, it was still not fixed because apparently \ Smartlab"could not get hold of me. They could also not provide me with the quote"