KV
Kamlesh V
1 reviews | Active since Apr 2009
24 Aug 2015, 12:01
Playstation Vouchers
Yesterday I tried to purchase Playstation vouchers from CNA and none of the stores have stock. I called 12 CNA stores with in Johannesburg and all of the stores said they do not have stock. CNA prides itself as being one of the big service providers in terms of gaming and I can't understand how none of there stores have no vouchers available? This is utterly pathetic from CNA....
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CNA's replyOfficial
24 Aug 2015, 14:47Hello vanman,
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are and as discussed telephonically we would like to confirm that we do sell PS vouchers in our stores and if it's sold out in that particular store they can source it for you nationwide. The other alternative is the CNA Online as we also sell the vouchers. During our conversation it was confirmed that one of the stores has indeed contacted you back and advised that there is stock available.
We have escalated the concern raised to CNA management and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are and as discussed telephonically we would like to confirm that we do sell PS vouchers in our stores and if it's sold out in that particular store they can source it for you nationwide. The other alternative is the CNA Online as we also sell the vouchers. During our conversation it was confirmed that one of the stores has indeed contacted you back and advised that there is stock available.
We have escalated the concern raised to CNA management and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
CNA's reply24 Aug 2015, 14:47
Official
Hello vanman,
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are and as discussed telephonically we would like to confirm that we do sell PS vouchers in our stores and if it's sold out in that particular store they can source it for you nationwide. The other alternative is the CNA Online as we also sell the vouchers. During our conversation it was confirmed that one of the stores has indeed contacted you back and advised that there is stock available.
We have escalated the concern raised to CNA management and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are and as discussed telephonically we would like to confirm that we do sell PS vouchers in our stores and if it's sold out in that particular store they can source it for you nationwide. The other alternative is the CNA Online as we also sell the vouchers. During our conversation it was confirmed that one of the stores has indeed contacted you back and advised that there is stock available.
We have escalated the concern raised to CNA management and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***