PATHETIC SERVICE, NO CUSTOMER SERVICE AT ALL!!

<p>The end of August i purchased a brand new cellphone from the CNA store at Southgate Mall, two months later the phones gives in, i took it back to the store and I'm still waiting for feedback. I asked the guy who assisted me then, Themba from the cellphone dept for a no where i can call myself seeing as i am not getting any feedback from them (CNA) he than gives me the no and 3G the repair company tells me that the store needs to follow up on my behalf as they are not allowed to speak to customers directly and the store apparetly should know this process. I explained to the consultant, Chantel from 3G that i am in my last trimester of my pregnancy and need my cell back or replaced asap as i have already been waiting so long she advises me to speak to Themba from CNA and have him call her to see what they can do for me,this was yesterday (07/12/2016) i was promised a cal back from Themba after he would speak to Chantel. i have been calling the CNA store from this morning and they keep telling me that Themba wil contact me back as he is busy with a customer. No customer service at all, i have been calling CNA to do ff up's on my phone since i dont get an callback from them and i even physically went to the store on the 25thNov where i was promised again by Themba he would escalate the matter and see what they are able to do for me, no service no emphany no nothing..can i just already get a refund as this is not acceptable!!!</p>