Pathetic Service at CNA
<p>On the 2nd December I took my phone to CNA for repairs as it is still under warranty. 3 weeks later I phone to ask about it and they tell me to come in. When I got there no one knew anything. I return the next day the person who deals with phones is not there. On the 4th Jan 2017 a month later I return to the store only to find out my phone has never even left the store and they will book it in tomorrow. I ask how long this will take she says they will collect it in 5 days. I ask how long before its repaired and she says they don't have a time. I use my phone for work purposes and it's been a month without a phone. This is the worst service I ever received from any store. I'm totally disgusted at this pathetic Service!!! I will never buy anything from them again!! </p>
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are with this lapse in service. We will liaise directly with the store management team for an update about your phone.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are with this lapse in service. We will liaise directly with the store management team for an update about your phone.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***