Pathetic Service and Item missing

I placed an order on the 2/12/15 and after many phone calls and waiting i receive my package on the 7/12/15 and GUESS WHAT? one of the items i ordered was missing! I spoke to Elsa(so called manager) on the 7/12/15 and she promised that she will get back to me the soonest and i am still waiting after i called for her 4x already and everytime she is busy on the phone which i than hold for 20min than still i dont speak to her or she is not at her desk. No matter how big sale CNA has again i will never shop there again, i shop online all the time and i never had this problem, i must say that the TFG group is way better no issues! No wonder the EDCON group is becoming bankrupt. I just spoke to DAwn Wing the courier company and CNA has not even escalated this issue to them, they are doing nothing! They just dont care!