JP
Joanne P
1 reviews | Active since Mar 2012
01 Aug 2015, 17:13
Pathetic service!!!!
I have been trying to upgrade my phone for more than 3weeks at the fourways store. They are they only ones who have the phone I'm wanting. Vodacom eventually fixed the upgrade machine but now the guy who is in charge can't get his password to work. he doesn't get back to me and doesn't seem interested in helping me. I need to upgrade urgently cause now vodacom have cut off my services. Please can fourways mall manger do something about this and call me back! This service is really pathetic
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CNA's replyOfficial
03 Aug 2015, 12:01Hello Joanne4444,
Thank you for bringing this matter to our attention, we apologise for any inconvenienced caused to you. Kindly note we have liaison with the store manager directly and she will be contacting you shortly to discuss this matter further.
We trust that the above will be accepted favorably please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for any inconvenienced caused to you. Kindly note we have liaison with the store manager directly and she will be contacting you shortly to discuss this matter further.
We trust that the above will be accepted favorably please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
CNA's reply03 Aug 2015, 12:01
Official
Hello Joanne4444,
Thank you for bringing this matter to our attention, we apologise for any inconvenienced caused to you. Kindly note we have liaison with the store manager directly and she will be contacting you shortly to discuss this matter further.
We trust that the above will be accepted favorably please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for any inconvenienced caused to you. Kindly note we have liaison with the store manager directly and she will be contacting you shortly to discuss this matter further.
We trust that the above will be accepted favorably please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***