Pathetic Service

I had a previous compaint which was not resolved at all. The reference number is ***/GO. After all that the guy finally sent my laptop for a quote. It took almost two weeks, then it took another two weeks to have it fixed, then they said it's fixed and that they're waiting on my proof of payment. I sent it and a week later still had no response. I went to the store and it was there since 2 days before but no one contacted me. If Ididn't go then they would probability taken another week with feedback. CNA better give me some form of compensation or I'm taking this further and I won't shop at your store. I'll tell everyone whenever I can not to shop either. Don't underestimate the power of a consumer.