PATHETIC SERVICE
In January I bought a Fondi tablet online for my daughter. It worked well until recently when the touch screen stopped working. The screen is on but does not respond. While I was in the area of Lynnwood I took it to the store at Glenfair and explaining the problem to them. They response to me was \WE DON'T KNOW WHAT TO DO". I then explained that it was an online purchase and showed them the tax invoice with the order reference number but they just looked at me dumb founded. With the time limit that I had I did not ask to see the manager and just left the store. How is it that Glenfair is so clueless when it comes to products? Now I am sitting with a tablet that does not work and my daughter needs it for school. """
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CNA's replyOfficial
18 May 2015, 12:39Hello Azaan Sewsaran,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Boulevard store manager directly and feedback will be reverted back to you.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Boulevard store manager directly and feedback will be reverted back to you.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
CNA's reply18 May 2015, 12:39
Official
Hello Azaan Sewsaran,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Boulevard store manager directly and feedback will be reverted back to you.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the Boulevard store manager directly and feedback will be reverted back to you.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***