Pathetic service

<p><br />I took my laptop to CNA centurion mall as it is where it was purchased 6/3/2017. i took it there 25/04/2017<br />Paper work was done and I was told it will be couriered to the technicians or it will be collected by the technician (can't remember correctly).<br />After a couple of days I got no communication and I was never told the turnaround period so I decided to follow up. All I got was a response saying the device is with the technician by the name of Quinton. I accepted that but the lack of communication continued. I sent an email again enquiring about the turnaround time and I got a lousy call telling me my device is with the technician and he had told them he is waiting for parts to fix the laptop.</p> <p>I was then told I'm actually supposed to wait 21 days before they can do anything. I was angry as I was never informed before and I had advised them that I'm a student and I use the laptop for studying purposes.</p> <p>No communication again from their side,i sent an email telling them should I not get communication confirming the collection of the device as per the turnaround time provided I want a refund. I was then given the technicians number which I did not understand and I told them on my response and I still have not received my device/refund nor response.</p> <p>I do not want the device anymore but a full refund.</p> <p> </p>