1 reviews | Active since Mar 2009
Pathetic Customer Service
I ordered a PS4 on the CNA online store on the 1st of May 2015. My order number is ***. When I placed the order it stated that the item was in stock and ready for shipment. On Wednesday the 6th of May I sent an e-mail to find out when my order will be delivered only to be told that the item was now out of stock and that they are trying to source another one for me. No one had the decency to call me or send me an e-mail to inform me that the item was out of stock. I have since sent three e-mails to find out if a unit has been found but have yet to receive a response. When I call the Edcon customer experience number I have to hold for 5 - 7 minutes before someone can actually assist me with my query. Is this the type of service CNA show's to it's loyal customers! It is absolutely pathetic!!! I have supported the Edcon group for more than 9 years but after this experience I vow to never shop at any CNA.
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note that we have referred your concerns regarding your order (*** ) to our CNA online management team directly to investigate further and upon findings feedback will be reverted back to you.
Thank you for your business and we look forward to your continued support.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note that we have referred your concerns regarding your order (*** ) to our CNA online management team directly to investigate further and upon findings feedback will be reverted back to you.
Thank you for your business and we look forward to your continued support.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***