Pathetic customer service

My complaint is not regarding the refund but regarding the level of service I received. the running back and forth 2 days due the incompetence of the staff member. the consultant blatantly refused to accept that the monies was deducted from my account. the service is pathetic and I fail to understand how people who have no understanding and knowledge work at this CNA in Sanlam centre Pinteown. to me the service is really F**ked up. hope some training is done to ensure that customers receive the service they deserve.