EI
Eunice I

1 reviews | Active since Nov 2015

21 Nov 2015, 09:20

Paid R159,99 have slip but no refund

I bought headset during mid October fron CNA Sandton and they are now broken. The CNA Sandton branch is closed for renovations so I went to the CNA calton center branch which is on my way home to return the headset, I still have the original packaging and purchase slip, but the store staff and manager told me that this iterm had no warranty. This is something that they should have told me when purchased the Genius headsets so I had the choice to save my money. This is the second headsets as the first one also broke in a similar way only a week after purchase and I returned those and got this set of Genius headsets. R159,90 and the product is on good for a month. I bought the headsets at CNA hoping to get a better quality and durable product, before Christmas the bad headsets sold a CNA have broken.

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Replies (1)
CNA
CNA's reply21 Nov 2015, 14:44
Official
Hello Euny,


Quality and Service is our priority here at Edcon.

Please accept our sincere apologies for the overall service experience. We can understand how disappointed you must be as its hardly a month since the item was bought and it now contains a defect. Please be advised that your query has been escalated to the stores management team and the regional manager to assist in resolving your query. Final feedback confirming resolution will be provided to you within the next 48 working hours.

Please find below reference number for this query:
***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***