Paid for item still missing and no reposnse

I have not received a response as to where my item went after yet again calling and wasting my time. Its been three weeks now and still nothing. Worst service ever. What happened to work ethic or keeping your clients. Cant believe that yet again no one responds or cares and i have called many time wasting my energy and time and this is not the first time either that this has happened. I want compensation now for this this time as you people just don't care. i want an answer today as to where my item is over and done or i will take the matter further and i do expect compensation this time believe me or i will take my cell bill to my attorneys as well. Get this sorted now. the item that i have paid for and in question is the need for speed PC game.