Ordered a speaker online and received wrong item

<p>I ordered a Volkano Blaster speaker online in early December 2016 using my Edgars card. I receied the speaker, however there was a wrong cable included in the box. I received 2 charging cables instead of 1 Aux in Jack and 1 charging cable. I e-mailed them on 3rd December with a response: </p> <p>"Thank you for your email .we apologise for the delayed reply on your Query for the incomplete order you Received, we have sent your query to the supply store for follow up and feedback. Your query reference number is ********** 119/GO</p> <p> Regards</p> <p>Online team "</p> <p>No response after that so I sent another email and got thisresponse:</p> <p>Good day Mia,</p> <p>Thank you for your email/follow up on the matter, our sincere apology for the inconvenience caused. Please be advised that we urgently followed up with the head office online team and will be contacted back with meaningful feedback.</p> <p>Regards,</p> <p>Boardman's online team</p> <p> </p> <p>....and so it goes on, with me e-mailing about another 4 times with still no meaning full experience. Very disapointing.</p>