MB
Martin B
1 reviews | Active since Mar 2009
23 Dec 2015, 10:56
Order not received ,
I placed an order on the 24th of november, After no response for 2 weeks, i enquired, And the status was changed to Completed.<br> I have not received my order yet, Its almost a month later. In the meantime i have had to find other xmas gifts in exchange.<br> Poor service from CNA
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Replies (1)
CNA's replyOfficial
23 Dec 2015, 16:09Hello marbro,
Please accept our sincere apologies for the lapse in service experienced in regards to your online purchase.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for delivery . We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong.
Therefore we have escalated your query to our online management team to provide an explanation directly to you in confirming the status of your order and resolution point.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for the lapse in service experienced in regards to your online purchase.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for delivery . We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong.
Therefore we have escalated your query to our online management team to provide an explanation directly to you in confirming the status of your order and resolution point.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
CNA's reply23 Dec 2015, 16:09
Official
Hello marbro,
Please accept our sincere apologies for the lapse in service experienced in regards to your online purchase.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for delivery . We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong.
Therefore we have escalated your query to our online management team to provide an explanation directly to you in confirming the status of your order and resolution point.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for the lapse in service experienced in regards to your online purchase.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for delivery . We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong.
Therefore we have escalated your query to our online management team to provide an explanation directly to you in confirming the status of your order and resolution point.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,