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Llewellyn SchrAA$der
1 reviews | Active since Nov 2015
30 Nov 2015, 14:26
Order not delivered
My order was supposed to be delivered on the 20th of November 2015, but to date I have still not received my parcel.<br> <br> I have logged a call with CNA on the 23rd of November with customer service which has an automatic response to indicate they will get back to you within 24 hours, I had to wait 48 hours for a response indicating that the issue has been escalated.<br> <br> Another 3 days passed with no response from anyone, I then logged a call with Edcon's customers service, which I also have not yet received a response from.<br> <br> At this moment , still no parcel or response from anyone at CNA.
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CNA's replyOfficial
01 Dec 2015, 15:20Hello V0rador,
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
CNA's reply01 Dec 2015, 15:20
Official
Hello V0rador,
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Therefor we have escalated your query to our online management team to provide an explanation directly to you in regards to the delay behind delivering.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203