MN
Marius N
1 reviews | Active since Sept 2013
28 Aug 2015, 12:07
order is 3 days late and now no answer or responce
my order is 3 days late. a pre-order for a game. today still no delivery and when i try to phone or mail i get no response. i cant even cancel the my order since cna online either cut off my call or dont answer at all. there is no customer service and no response on phone facebook or email. i cant track or cancel my order.<br> <br> Order #*** <br>
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CNA's replyOfficial
29 Aug 2015, 14:25Hello demonizer,
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
According to feedback from our Online team is that the order was cancelled upon your request yesterday and the refund is currently being processed.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
According to feedback from our Online team is that the order was cancelled upon your request yesterday and the refund is currently being processed.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
CNA's reply29 Aug 2015, 14:25
Official
Hello demonizer,
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
According to feedback from our Online team is that the order was cancelled upon your request yesterday and the refund is currently being processed.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
According to feedback from our Online team is that the order was cancelled upon your request yesterday and the refund is currently being processed.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***