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adrian E
1 reviews | Active since Feb 2015
19 Feb 2015, 15:25
Order cancelled on 2015/02/03
I placed and order with CNA online bust cancelled the order on 2015/02/03 (***/CNA)<br> <br> Received confirmation that my order has been cancelled and that my account would be credited at the end of business on 2018/02/06<br> <br> Send four emails requesting the status on my credit with the feedback to date.
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CNA's replyOfficial
24 Feb 2015, 10:11Hello Adyboyz187,
Thank you for notifying us of your shopping experience with our Online store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused.
Please note we contacted you for feedback and there was no response. The cancellation request has been acknowledged and once our online systems are fully operational, the reversal will be done on your account.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for notifying us of your shopping experience with our Online store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused.
Please note we contacted you for feedback and there was no response. The cancellation request has been acknowledged and once our online systems are fully operational, the reversal will be done on your account.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
CNA's reply24 Feb 2015, 10:11
Official
Hello Adyboyz187,
Thank you for notifying us of your shopping experience with our Online store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused.
Please note we contacted you for feedback and there was no response. The cancellation request has been acknowledged and once our online systems are fully operational, the reversal will be done on your account.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for notifying us of your shopping experience with our Online store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused.
Please note we contacted you for feedback and there was no response. The cancellation request has been acknowledged and once our online systems are fully operational, the reversal will be done on your account.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***