ONLINE ORDER STATUS???

<p>Online Order</p> <p>I made an online purchase on Tuesday 26/09/2016. Not long after the purchase it showed that the order is being picked (PICK STATUS). For the last 2 and a half days it stayed on pick. I did sent 2 mails to the info mail ********** I then sent a mail to customer relations department. I have received only acknowledgement mail from automated response that my emails was received and nothing more. Is there anyone that can assist me.</p> <p> </p>