Online Order Incorrect
<p>I placed an order online for my sons school stationery. Systems advises - days for delivery! After 3 days I am called to tell me a certain item in a specific colour is out of stock. Ok I cahnge to a different colour. I also request for urgent delivery as items were needed for school. I eventually get my order, open the package, to find 1 item not delivered -marked Out of Stock and another item, incorrectly supp****. The item that I was called about was delivered in the alternate colour. I immediatly email the customer service address requesting a refund of the out of stock item as well as the incorrect itme supp**** and for CNA to collect the incorrect item. I receive a resonse the following day 25th Jan. I receive a half hearted apology "generic" responsesaying the query has been escalated. 4 days later I email once again, - great escalation, I have been ignored for 4 days! The following day I get another "we have escalated" generic response! Really!! I email again requesting a manager call me. today I received a call from Lucky telling me he cant understand what went wrong with my order, he was the person who callled me intially with the out of stock of the blue item which I changed to yellow. I explain my irritation, to wheich he tells me I have to now wait 10 -14 days for a refund. SERIOUSLY! I have been waiting almost a week already! THIS IS NOT GOOD ENOUGH CNA! I WANT MY MONEY BACK!</p> <p> </p>
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CNA's replyOfficial
02 Feb 2017, 15:50Kindly be advised that we have sent the matter to the Customer Escalation Social media E-Commerce for further and urgent assistance . Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply02 Feb 2017, 15:50
Official
Kindly be advised that we have sent the matter to the Customer Escalation Social media E-Commerce for further and urgent assistance . Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
's updateReviewer Update
02 Feb 2017, 21:54My complaint has been escalated so many times. You are all a bunch of pathetic retards. I get the same response for my 10 emails. I just want my money back. Get manager to call me. Not quite sure what part of that is so ****ing difficult to understand. How many times do I need to complain.
's update02 Feb 2017, 21:54
Reviewer Update
My complaint has been escalated so many times. You are all a bunch of pathetic retards. I get the same response for my 10 emails. I just want my money back. Get manager to call me. Not quite sure what part of that is so ****ing difficult to understand. How many times do I need to complain.
's updateReviewer Update
02 Feb 2017, 21:56My complaint has been escalated so many times. You are all a bunch of pathetic retards. I get the same response for my 10 emails. I just want my money back. Get manager to call me. Not quite sure what part of that is so ****ing difficult to understand. How many times do I need to complain. It is obvious from all the complaints that you have serious customer service issues.
's update02 Feb 2017, 21:56
Reviewer Update
My complaint has been escalated so many times. You are all a bunch of pathetic retards. I get the same response for my 10 emails. I just want my money back. Get manager to call me. Not quite sure what part of that is so ****ing difficult to understand. How many times do I need to complain. It is obvious from all the complaints that you have serious customer service issues.
's updateReviewer Update
02 Feb 2017, 21:56My complaint has been escalated so many times. You are all a bunch of pathetic retards. I get the same response for my 10 emails. I just want my money back. Get manager to call me. Not quite sure what part of that is so ****ing difficult to understand. How many times do I need to complain. It is obvious from all the complaints that you have serious customer service issues.
's update02 Feb 2017, 21:56
Reviewer Update
My complaint has been escalated so many times. You are all a bunch of pathetic retards. I get the same response for my 10 emails. I just want my money back. Get manager to call me. Not quite sure what part of that is so ****ing difficult to understand. How many times do I need to complain. It is obvious from all the complaints that you have serious customer service issues.