Online item incorrectly marked as Pre-Order

Item: CNA
Rating: 1
Author: Avinash G

I have ordered Halo Wars 2 Ultimate Edition online in September 2017. The item was released worldwide and South Africa in February 2017. CNA website still shows it as Pre-Order for February 2018. I have tried to explain this to call centre agents on two occasions and am still awaiting feedback from CNA online. This is really poor service from CNA. Firstly for incorrect advertising and secondly for providing no feedback.

Furthermore the title of the item says Halo Wars 2, and the picture shows Halo Wars 2 Ultimate Edition. So I'm not even sure exactly what I paid for. If this cannot be cleared up in the next few days, I would like a full refund.

Helpful (0)

Replies (3)

CNA's replyOfficial

21 Nov 2017, 10:13

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the lapse in service regarding your pre-order .By copy of your mail we will find out from our national buyers and revert with feedback.***/GO

Kind regards

The Edcon Customer Experience Team

CNA's reply21 Nov 2017, 10:13

Official

Kind regards

The Edcon Customer Experience Team

Avinash G's updateReviewer Update

27 Nov 2017, 12:07

Hi I have received no update since 21 November. Please process a full refund which is due to me. Thanks

Avinash G's update27 Nov 2017, 12:07

Reviewer Update

Hi I have received no update since 21 November. Please process a full refund which is due to me. Thanks

Avinash G's updateReviewer Update

05 Dec 2017, 10:34

Hi I have received no update since 21 November. Please process a full refund which is due to me. Thanks

Avinash G's update05 Dec 2017, 10:34

Reviewer Update

Hi I have received no update since 21 November. Please process a full refund which is due to me. Thanks