1 reviews | Active since Jan 2017

11 Jan 2017, 15:26

one sad mommy

<p>I bought my kids the alcatel gps watches as i started working a little distance from home thought i could track them as kids are my son j0ed in pool with the watch as it said waterproof when he got out it stopped working. I then phoned the store as it still is in our 7 day guarantee i was told it would not be replaced had manager scream at me and 150 rand airtime later got ahold of someone in customer care talking but still not helping i feel very sore and angry as thid did not come cheap and im a single mommy and i did not really have the money to get them but now worse off then what i was before i got them</p>

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Replies (1)
CNA
CNA's reply11 Jan 2017, 16:33
Official

Thank you for bringing this matter to our attention. Please be advised we are currently liaising with CNA Pinetown and will revert with feedback shortly.

As explained the watch is water resistant up to 1 meter, which is indicated on the pamphlet. We must apologise for the unpleasant experience. Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
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