1 reviews | Active since Feb 2017
Not good at all!
<p>I bought a cell phone from them and a week later I had to book it in for repairs. They told me that I have to wait 21 days... it's almost a month later and I haven't received any feedback from them. They said that the repair center will phone me... Nothing happened. 3 times I went to the store, just to here " I don't know what is going on" any questions I ask " where is the phone" they just tell me "we don't know - it must be at the repair center" they can't give me answers. I would appreciate some kind of help please. I'm busy getting frustrated with this people. They keep on making promises thet they will phone me and yeah that never happens...</p>
We have escalated the complaint to the C.N.A Carnival mall management to address as our valued customer is still waiting for an update on a cell phone repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
We have escalated the complaint to the C.N.A Carnival mall management to address as our valued customer is still waiting for an update on a cell phone repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
We have escalated the complaint to the C.N.A Carnival mall management to address as our valued customer is still waiting for an update on a cell phone repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,
We have escalated the complaint to the C.N.A Carnival mall management to address as our valued customer is still waiting for an update on a cell phone repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards
Customer Experience Team
Call Centre ***
Best regards,