Not even close to a cigar

Thank you to the representative that finally became involved in my plight. However, I don' t feel that simply telling me that your company representatives sending my faulty laptop to the wrong company not once, but three times, until the warranty finally lapsed, resolves the issue at all. It also does not address the fact that the local CNA store let the faulty laptop lie in their store for more than 2 months with one excuse after another, but no action. If the laptop is returned to me, what am I to do? It is irrepairable, and now out of warranty.