Non Delivery - Breach of Contract

On 23 November 2018 I purchased a Playstation 4 (1Tb).

On 26 November 2018 I received the incorrect item from their courier (Dawn Wing). On 27 November 2018 CNA, through their courier (Dawn Wing), came to pick up the incorrect item and did not provide me with the correct item.

(Note: Less than 24hrs to pick up the incorrect item).

It has now been 20 days since the purchase date, which the purchase price was paid in full, and I have still not received my order.

Everyday I phone the Online team and they cannot provide me with any details except that the matter has been "escalated" and is being "investigated."

They cannot provide any timeline of when I may expect delivery nor the stage of their "escalation" or "investigation" processes.

I have been more than fair and patient in allowing these 20 days to pass for CNA to perform their investigations and processes accordingly. However, due to their lack of response and effort in the matter, I have no choice but to initiate Legal Proceedings.

Extremely Poor Service and Breach of Contract.

Regards Jared