1 reviews | Active since Jul 2011
No Stock
This branch is pathetic!!! For the past five years this branch never have stock on PC related games. Why is it that I must drive to another branch that always have the stock I need, 26 kilometers away? The staff and management also needs a reality check and wake up!!! Their attitudes towards customer service is appalling, their conversations between each other is more important then the customer waiting to be served. If this was my outlet I will without hesitation fire all the staff including the *********** manager and hire staff that realize the importance of customer service!!!! You are in retail after all! This is a observation from the past five years, not a occurrence that happened once. <br> <br> Here is a suggestion to your staff at this branch: \Sorry Sir
As discussed telephonically we would like to thank you for your honest feedback and apologise for the frustrations you had to suffer for the past 5 years with the particular store.
We can assure you that corrective measures will be implemented as all concerns raised regarding (PC games stock availability and our staff attitude) will be addressed with the respective Regional and Divisional Managers. The reason this process is followed is to retain and gain valued customers as we cannot afford to lose customers especially at the current economical state. We sincerely hope that your next visit to the store will be of a pleasant experience. As promised a courtesy call will be conducted in Decemeber 2015 in order to confirm satisfaction.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
As discussed telephonically we would like to thank you for your honest feedback and apologise for the frustrations you had to suffer for the past 5 years with the particular store.
We can assure you that corrective measures will be implemented as all concerns raised regarding (PC games stock availability and our staff attitude) will be addressed with the respective Regional and Divisional Managers. The reason this process is followed is to retain and gain valued customers as we cannot afford to lose customers especially at the current economical state. We sincerely hope that your next visit to the store will be of a pleasant experience. As promised a courtesy call will be conducted in Decemeber 2015 in order to confirm satisfaction.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Nothing has been done as of yet... I have visited this branch over twelve times.
Nothing has been done as of yet... I have visited this branch over twelve times.