No skills in sales department also manager lack

Item: CNA
Rating: 2
Author: Michael L

These guys...urghh i bought a canon printer with the sales man on floor he told me it can scan. After testing it I found it cant unless I pay $59 online to obtain settings. I phoned and mailed however the manager said i must just bring it back..i dont have energy or time for that cna said they cant give me vouchers for the diffrrence unless i buy al lot more from them. They also did not want to fetch it from me...i have my own business and just dont have the time to run around them all people just buy at MAKRO they save your slip and always great service

Helpful (0)

Replies (1)

CNA's replyOfficial

21 Dec 2015, 16:25

Hello Machine777,

Kindly accept our sincere apologies for any frustrations occurred due to this incident.

Please be advised that your query is escalated to the stores management team in order to provide a suitable resolution to your query. Feedback confirming action plan will be provided directly to you with the next 48 working hours.

Please find below reference number for this query:
***/GO

Thank you for your patience.

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

CNA's reply21 Dec 2015, 16:25

Official