MS
MichAA(C)l Smith
1 reviews | Active since Jan 2014
25 Feb 2016, 12:09
No service
Three cashiers working at paypoint, was not even acknowledged in the qeue, after standing at the paypoint for 5 minutes, I asked if one of the 2 cashiers helping one lady can assist me, while in front of me another lady was standing and doing stock lists on the computer paypoint in front of me. Neither wanted to help. I left without my intended purchase.
Helpful (0)
Replies (1)0
Replies (1)
CNA's replyOfficial
25 Feb 2016, 15:15Hello SM1977,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.NA Kolonnade management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.NA Kolonnade management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply25 Feb 2016, 15:15
Official
Hello SM1977,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.NA Kolonnade management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.NA Kolonnade management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Customer Experience Team
Call Centre: ***.
Best regards,