No Service

Good morning<br> <br> It is taking me more than a month to have credit reversed onto my Edgars account. I purchased a laptop online (o/n ***) in November and cancelled it on the the same day. I promptly forgot about it as I considered the matter closed. Then I receive an email stating the item was on it's way to my office for delivery. I was shocked. I responded to the email saying I cancelled and they responded by saying they will inform the delivery van.<br> Was never done.<br> The courier company arrived at my office and I had to send them back with the item.<br> Since then, November 05, I have been struggling to have my account credited with this amount. Every week I call they call centre, all I hear is: \We will escalate your query".<br> I don't want it escalated. I want it done!<br> <br> What I also want to know is why could Edgars not assist me? Is it not the same company? No? I went to Edgars to complain about this and they promptly told me to go to CNA.<br> <br> Lovely service!<br> """