SP
Sylvester P

1 reviews | Active since Feb 2012

25 Jul 2015, 22:26

No return accepted after 48Hrs

I bought a PC copy of the latest Batman game from CNA 18/07. I bought a retail copy at around R270 more than a digital version because of the size of the digital download. Needless to say,from the 5 retail DVD's supp****, only 7Gigs installed & it then wanted to download another 27Gigs,data I just don't have. The retail cover does not indicate a download is required. I went to CNA today to return the game,they refuse to accept it as they say that there is a 48Hr returns policy on games which isn't displayed anywhere or explained to the customer upon purchase,in fact, the person I was dealing with didn't even know about their 48Hr policy initially, its not even mentioned on their website! I was told that they are no longer liable & that I should contact the distributor (no details or name of distributor provided). I contacted another retailer of this game & they indicated that they don't sell this game because of all the technical issues with it currently,something I've also found out about only after my purchase by searching online.This is a responsible retailer, CNA is not, they should not be selling this & lumping the customer with the responsibility for their defective product.

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Replies (1)
CNA
CNA's reply27 Jul 2015, 13:24
Official
Hello Sly1980,

Thank you for bringing this matter to our attention, we have liaison with the store manager directly regarding this matter and she will be contacting you shortly to discuss all concerns raised .

We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.

Your reference number is ***/GO.

If you ever need to speak to us, please call us on ***.

Kind Regards,
Customer Experience Team
***



Best regards,