CB
Cecile B
1 reviews | Active since Dec 2015
17 Dec 2015, 05:53
No response on online shopping query
Order *** was placed on 27/11/2015. Various emails send to [Email Removed] to get the status of the order and the delivery date. No response received. I have no idea if the order will be delivered and by when
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CNA's replyOfficial
17 Dec 2015, 12:30Hello CecileBUI,
Kindly note we tried contacting you telephonically at about 12:28 but could not reach you. ( unable to leave voice message).
As per our investigation we would like to confirm that we only have two items ready for delivery. ( Planes and Cars DVD's). Please be advised that we are currently sourcing the missing items and we require your input on how to proceed. Kindly call us back on the below contact number and quote the below reference number.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 12:28 but could not reach you. ( unable to leave voice message).
As per our investigation we would like to confirm that we only have two items ready for delivery. ( Planes and Cars DVD's). Please be advised that we are currently sourcing the missing items and we require your input on how to proceed. Kindly call us back on the below contact number and quote the below reference number.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
CNA's reply17 Dec 2015, 12:30
Official
Hello CecileBUI,
Kindly note we tried contacting you telephonically at about 12:28 but could not reach you. ( unable to leave voice message).
As per our investigation we would like to confirm that we only have two items ready for delivery. ( Planes and Cars DVD's). Please be advised that we are currently sourcing the missing items and we require your input on how to proceed. Kindly call us back on the below contact number and quote the below reference number.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 12:28 but could not reach you. ( unable to leave voice message).
As per our investigation we would like to confirm that we only have two items ready for delivery. ( Planes and Cars DVD's). Please be advised that we are currently sourcing the missing items and we require your input on how to proceed. Kindly call us back on the below contact number and quote the below reference number.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***