1 reviews | Active since Feb 2014
No resolve after many months
While on holiday last year. travelling to JHB, I stopped at CNA Bloemfontein and purchased a Polaroid camera with my Edgars card. I stopped just outside JHB to take a photo of my 5 year old daughter only to find there was no memory card. I called in at a CNA who advised me I must purchase the memory card separately. I purchased one and went on. After a week or two I found the camera would not charge fully or hold the charge. I had collected my wife at the airport & we used her camera for our holidays. I then forgot about this camera until I needed it again in March. Since then I have been given the run around and still do not have my camera back. I have paid my Edgars a/c in full and will never purchase from Edcon again. They have no idea of customer service at all.
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note our attempts to contact you at 13:25 were unsuccessful. Please be advised that we have escalated all concerns raised to the relevant management team for further investigations upon findings feedback will be reverted back to you directly.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note our attempts to contact you at 13:25 were unsuccessful. Please be advised that we have escalated all concerns raised to the relevant management team for further investigations upon findings feedback will be reverted back to you directly.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
